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Shipping and Return Policy

Shipping

UPS Ground is currently our only shipping method offered. UPS can only deliver to a street address. NO PO BOXES. Orders are shipped within two (2) business days from the time the order is placed. Arrival times vary according to destination.

If you order several cases, they may not arrive in the same shipping box. If you receive a box and it does not contain everything you ordered, check the shipping label for number of boxes. The remaining cases may be arriving separately.

Because we value your feedback, we hope to offer other shipping methods in the future.

Shipping Charge

Shipping charges are automatically calculated and set by UPS using the total weight of product in your order and shipping address. You will always have an opportunity to see the full amount of your purchase with the shipping charge before you confirm your order.

Canadian Shipping

Massimo Zanetti Beverage USA has contracted with UPS for all shipments to its customers in Canada. All orders will be sent using UPS Standard to/from Canada.

UPS can only deliver to a street address. NO PO BOXES. Shipping charges will be paid through this on-line store. You will always have an opportunity to see the full amount of your purchase including the shipping charge before you confirm your order.

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee may also be charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf.

Your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$ 200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

All shipping charges, customs fees, brokerage fees and any other delivery fees associated with delivery of an order are the responsibility of the customer. Customers must agree to these terms prior to finalizing their order. Shipping charges do not include customs fees, brokerage fees or any other associated fees, all of which are the sole responsibility of the customer at time of delivery. The customer is responsible for any return shipping charges, if applicable.


UPS Guarantees and Notices

Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages shipped via UPS's services listed as guaranteed, or will refund your transportation charges. Guaranteed Service is not available in all locations and scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume. Service to some remote areas also may require additional delivery days. For current delivery schedules, service availability and information, and a description of the UPS Service Guarantee, see the UPS Rate and Service Guide. Certain commodities and high value shipments may require additional transit time for customs clearance.

Please Note: Shipping rates are based on the information you have supplied. Shipping rates do not include duties, taxes, or other non-routine customs brokerage charges. Other shipping charges, surcharges, or accessorial charges also may apply. Rates are based on UPS published rates. Please see the UPS Rate and Service Guide or the applicable service and rate guide in your jurisdiction for details.

International Shipping

Currently we only ship to Canada and APO/FPO addresses. Due to the cost to ship outside North America; we are not able to ship to other countries at this time. If you live in a country outside the US and Canada, you might like to try www.myamericanshopper.com to see if they can assist you with purchasing and shipping our product. Please note that when you enter a link outside of our web store, Massimo Zanetti Beverage USA bears no liability for the contents thereof.

APO/FPO

In support of our troops, we will ship to APO/FPO boxes. Please follow the directions listed below or feel free to contact us at 888-246-2598.

Directions to ship product to APO/FPO boxes:

  • Create an account, making sure that the "Customer Information" is the same address used for your credit card billing statement.
  • When prompted for the "Ship to address," enter 1200 Court Street, Portsmouth, VA 23704. This address is our warehouse and will inform the shipping clerk the order needs to be brought to the front office for shipping.
  • In the comments section of your order form, please provide the APO/FPO address we are shipping to. 

  • Customers will be charged the UPS shipping fees as calculated within the shopping cart. Postal rates are actually more and Massimo Zanetti Beverage pays the difference. We appreciate all that our troops do make our country safe.

Address Verification

Please verify your shipping and billing addresses as you place your order. If a shipment is undeliverable as addressed or returned to MZB due to our error we will assume any additional shipping charges. If a shipment is undeliverable or returned to MZB due to incorrect address input by the customer, the customer is responsible for any additional shipping and handling fees incurred as a result of reshipment. Additional shipping and handling fees must be paid in full before order can be reshipped.

Customer Satisfaction and Return Policy

We at Massimo Zanetti Beverage USA take great pride in our product and are committed to consumer satisfaction. We make every effort to fill and deliver your order accurately. If you receive the wrong product, please contact our Customer Service Department at 888-246-2598 or email ecommerce@mzb-usa.com. If you received the correct product, but are not satisfied, please return it to our Customer Service Department within 45 days from the original order date for refund or replacement product. Refunds will be applied to your credit card or Paypal account within 2 weeks following product return. Shipping fees are not refundable. Our return policy does not allow for refunds on products returned after this 45-day window.

If you would like your product exchanged you are responsible for any additional shipping fees incurred due to shipping the new product. Our return policy does not allow for refunds on products returned after this 45-day window.

In order to receive your refund, please follow the steps below:

1. Contact our Customer Service Department at 1-888-246-2598 or email ecommerce@mzb-usa.com to notify us that you will be returning all or a portion of your order.

2. Include a copy of the Bill of Lading (BOL); indicate the reason for your return on the back of your BOL.

3. Secure product in original packaging, if available. If not available, protect product well in sturdy shipping box.

4. Return unopened merchandise in "as new" condition by pre-paid mail, as indicated below. We recommend returns are sent via insured mail carrier (such as UPS, Fed Ex, or US Postal Mail with an insurance option) to guarantee receipt of your package.

5. Customer Service Address:

Massimo Zanetti Beverage USA
E-Commerce Department
1200 Court Street
Portsmouth, VA 23704

Damages

If you receive damaged product, please hold on to all packaging and contact us at 1-888-246-2598. Inform Customer Service that your delivery was damaged in shipment and ask a claim to be filed. Please do not throw away any damaged goods until either a UPS claims adjuster has been in contact with you (if needed) or your replacement product has arrived. Once the claim has been approved by UPS, a replacement order will be processed at no additional charge.

If your order has been severely damaged in transit you may refuse delivery and have the package returned to us to file a UPS claim and process a replacement order.